As the younger generation enters the property market, a new breed of digital-first buyer is reshaping expectations around conveyancing. And with comparison sites available at the touch of a button, conveyancers need to change fast to meet these new demands.
How are client expectations changing?
Today, Millennials make up the bulk of the home-buying market, and now Gen Z is also getting its own foot on the property ladder.
Most Millennials are digital natives, but Gen Z in particular has never known a world without online banking, mobile apps, and 24/7 access to services. They’re used to doing everything from their phones, and they expect legal and conveyancing services to be just as accessible.
They also have high expectations around speed, communication, and user experience. Used to an uncertain world, they’ll happily switch providers if their expectations aren’t met, and they won’t hesitate to leave feedback – good and bad – that shapes your reputation online.
What is the new standard of conveyancing?
Evolving expectations have created a new baseline of service. To remain competitive, conveyancers must therefore align their workflows with what these new property buyers demand. That means:
Mobile-first onboarding with simple, intuitive UX
Fast, clear communication with instant updates and feedback
Transparency and control over their own data
Checkboard supports this by offering users a fully mobile experience. It lets clients complete ID verification, submit documents, prove financial position, and confirm source of funds in a matter of minutes.
Our app, designed to be simple and intuitive to use, provides exactly the kind of fast, seamless process modern property buyers expect.
What do clients no longer tolerate?
Equally important is knowing what to avoid. Modern clients are quick to disengage if they feel their time is being wasted, so the onus is on firms to provide a swift, seamless user experience.
That means eliminating:
Repetitive requests for the same information
Poorly formatted forms that don’t work on mobile
Delays with no explanation
A general sense of confusion or outdated systems
For consumers, these aren’t just minor annoyances. They’re brand-damaging moments that reduce referrals, reviews, and repeat business.
Creating an experience that builds loyalty
The firms gaining market share today are those that recognise onboarding isn’t just admin, but a chance to build trust, demonstrate competence, and set a positive tone.
And in the present day, that means delivering a digital-first experience with clear steps, automated reminders, and instant feedback. By proving to this new class of property buyer that you’re the firm that’s easy to work with, you become the firm that’s easy to recommend.
To find out more about meeting the needs of these new property buyers, get in touch with us today.
A version of this article was originally published on Today’s Conveyancer. This version has been expanded and adapted for the Checkboard audience.