CASE STUDY
Harris & Harris: Elevating Compliance and Efficiency with Checkboard
About Harris & Harris
Harris & Harris is a highly respected legal firm, known for its dedication to excellence in client care, staff development, and risk management. Holding the internationally recognised Lexcel Quality Mark since 2004 and being one of the first to adopt the Law Society Conveyancing Quality Scheme (CQS). Their commitment to integrity and efficiency in conveyancing is clear to see, but with growth comes challenges. Harris & Harris found themselves facing a critical need: how to maintain their rigorous standards in an increasingly complex regulatory environment without overwhelming their team.
The Challenge: Navigating the Complexity of Compliance
In the world of conveyancing, where precision and compliance are paramount, Harris & Harris felt the strain of time with consuming and often burdensome due diligence processes. Each client’s identity verification, especially with the stringent source of funds requirements, required meticulous attention to detail, taking precious time away from their legal work. The firm needed a solution that could alleviate this burden, one that would allow them to stay true to their high standards of thoroughness and accuracy, without sacrificing efficiency.
Discovering Checkboard: A Breath of Fresh Air
When Harris & Harris discovered Checkboard, it was more than just a solution, it was a revelation. Checkboard didn’t just simplify the process, it transformed it. The dashboard’s ability to automate and expedite client verification was exactly what the firm had been searching for. The team was thrilled to find that Checkboard’s comprehensive checks not only matched, but exceeded the level of detail required to meet strict regulatory standards, especially in the area of conveyancing. Checkboard quickly became an integral part of their workflow, delivering not only speed but also the depth and accuracy that Harris & Harris required to confidently meet compliance obligations.
A Transformation in Practice
Since integrating Checkboard, Harris & Harris has experienced a profound transformation in how they manage their operations:
Streamlined Processes
What used to take hours now takes minutes. The efficiency gained through Checkboard has been nothing short of a game-changer, freeing up the team to focus on what they do best, delivering outstanding legal services.
Cost Efficiency
By cutting down on manual administrative tasks, Harris & Harris has significantly reduced costs. This has allowed them to reinvest time and resources into growing their practice and enhancing client relationships.
Enhanced Compliance
With Checkboard’s thorough verification process, Harris & Harris can now approach compliance with a renewed sense of confidence. They’re not just meeting regulatory standards, they’re exceeding them, ensuring that every detail is covered.
Improved Client Service
Faster and more accurate processing has led to happier clients. Harris & Harris can now offer a level of service that exceeds client expectations, with significantly improved onboarding and more streamlined due diligence processes. Their clients know that their legal matters are in very capable, efficient hands.
The Impact: Confidence and Clarity
The shift that Checkboard has brought to Harris & Harris isn’t just operational, it’s been a catalyst for change. The firm’s ability to maintain the highest standards of compliance while drastically reducing administrative burdens has not only improved their efficiency but has also reinvigorated their commitment to exceptional client service. The team now have the bandwidth to deliver on their promises with even greater precision and care. They’ve been able to reclaim time, reduce stress, and focus on the aspects of their work that truly matter.
"Checkboard has fulfilled this need perfectly, exceeding our expectations, whilst saving a significant amount of time, money and cost when completing due diligence."
Ben Monksummers, Partner - MLRO
Why Checkboard Was the Right Choice
The decision to partner with Checkboard wasn’t just about solving a problem and improving efficiency, it was about enhancing the way Harris & Harris operates. The firm particularly valued:
Speed and Efficiency
The immediate impact on their workflow was remarkable. The team was excited by how Checkboard quickly processed and verified critical information, streamlining operations without cutting corners.
Responsive Support
The journey with Checkboard was made even smoother by their dedicated support team, who ensured that every question was answered, and every query met with exceptional support and knowledge. The responsiveness of the Checkboard team made the transition seamless!
Comprehensive Checks
The detailed and accurate reports from Checkboard gave the firm the assurance it needed when delivering on their compliance efforts, whilst ensuring that every regulatory requirement was met with precision.
"We are now taking a tenth of the time it used to take to complete our due diligence, allowing our staff to use their time elsewhere."
Ben Monksummers, Partner - MLRO
Partnership in Numbers
Checks completed through Checkboard
Clients complete a check within one hour
Time saved by the Harris & Harris team
Moving Forward with Renewed Focus
By partnering with Checkboard, Harris & Harris has not only modernised their onboarding process and streamlined their due diligence procedures, but has also found new energy to drive their practice forward. The firm now operates with greater efficiency, deeper compliance and clear audit trails. Harris & Harris has an unwavering focus on delivering exceptional service coupled with significant time and cost savings.
The exceptional speed, accuracy, and all-round customer support provided, made using Checkboard a valuable asset, leaving Harris & Harris able to focus on delivering exceptional service to their clients while meeting regulatory requirements efficiently.
Checkboard has become more than just a tool, it’s a trusted partner in their journey towards continued success.
Can you imagine what it would be like if your due diligence tasks took 90% less time, like it does for Harris & Harris?
Let our team show you how you can improve your onboarding and verification processes today.
About
Checkboard Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 950508. If you have a complaint that we cannot resolve, you may be eligible to refer it to the Financial Ombudsman Service (FOS). For more information, please visit the Financial Ombudsman Service website.
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