Case Study: All-in-one reports with The Agent Site
Since 2020, The Agent Site has been performing fast, accurate AML and source of funds checks for homebuyers, delivering reports to solicitors and conveyancers to help get them legally ready for completion.
To find out how Checkboard has made The Agent Site faster, more streamlined, and more scalable, we spoke to Founder and CEO Fiona Drummond.
The challenge: Slow and disconnected
The Agent Site was struggling with disjointed, manual processes. Without APIs, they were using two disconnected platforms from two different providers, one for AML checks, and one for proof of funds. To get that information to the solicitors with which they worked, they had to manually link the two checks for each client.
With solicitors often requiring clients to be legally ready for contracts in a matter of days, this created a serious burden for its team.
It also posed problems for the client journey. Each client had to have two different apps to complete the required checks, adding to the already burdensome experience of buying a house.
Moreover, without open banking, many of those proof of funds checks still required clients to print out physical bank statements, creating more work and more friction.
“Obviously it was a lot of manual work, and it wasn’t scalable,” said Fiona. “We wanted to convert clients, increase our conversions, and grow our business – but we were spending all our time doing the admin work. It’s not a good use of time.”
The solution: Fast, accurate reports
The Agent Site found a solution to its challenges in Checkboard.
Where few providers before had offered both proof of funds and AML checks, Checkboard did both. But for Fiona, it was the ability not just to perform those checks, but also to link the process together and integrate its systems with Checkboard that made it the clear choice.
“The first thing that really paved the way for Checkboard was that we could do proof of funds and AML checks from one place. But APIs were the game changer,” explained Fiona.
Integrating all its systems under one umbrella allows The Agent Site to perform all its checks on one platform, significantly boosting speed and efficiency – and allowing it to quickly deliver accurate reports to solicitors quickly.
“Clients only need to download one app, do one check, and the results just come straight back into the portal, so the solicitor gets the results they need to get the legal work started,” said Fiona. “So, it got the legal work off to a flying start instead of a lumbering pace.”
The results: All in one place
Now, The Agent Site is performing all its AML and proof of funds checks in one place.
With open banking and straightforward API integrations, all that data is quickly and seamlessly linked to client accounts and passed on to solicitors. The process is streamlined and scalable.
By making much of that process fast and automated, The Agent Site’s sales team can spend less time on admin and more time converting new business.
This has also made a huge improvement to the client journey. Instead of teaching each customer to use two separate systems, they now only need to use one. This has reduced friction and increased completion times.
“It’s increased our ability to scale the business, to improve our services, and to make us more efficient – which then increases revenue,” said Fiona.
To Fiona, Checkboard helps The Agent Site resolve what she sees as the two major issues in conveyancing. “The main benefit for our clients is communication. It’s still the number one issue in conveyancing. The second issue is the speed it takes, and Checkboard allows us to get the clients legally ready in a faster time frame.”
And that’s reflected in the firm’s growth. Over the past year, it has seen a 12% improvement to its conversion rate, and a 56% increase in revenue.
Interested in growing like The Agent Site? Get in touch with us today.
