Replace your disconnected onboarding with an all-in-one platform
Conveyancing is digitalising fast, but too many firms are adopting multiple platforms to take care of each step along the onboarding workflow.
The result is disconnected platforms that, rather than speeding up completion times, actually require even more manual work to link data to client accounts.
And it means the conveyancers that adopt an integrated, secure, all-in-one platform like Checkboard are leaving these taking a piecemeal approach in the dust.
Rather than adopting one system for every use case – one for payments, another for AML checks, a third as a CMS – firms should opt for a more complete solution, one that combines the entire onboarding process into one seamless workflow.
The result isn’t just fewer manual processes: it’s faster workflows, more clients served, and a much reduced error rate. But how does it all work?
The risk of disconnected systems
Disconnected systems take a toll on your onboarding workflows, and also have a negative effect on client satisfaction.
Clients receive one link for ID verification, one link for source of funds, and another link for payments. It’s more work for them, less storage space on their devices, and ultimately fewer completed workflows.
It then creates more work for your team as they spend more time chasing documents and payments.
What’s more, if these systems aren’t linked together, your staff will also need to spend hours inputting reference numbers and linking accounts together.
This significantly increases time to completion for every deal. Every onboarding process is slow and drawn-out.
Why you should take an all-in-one approach
Things are different with Checkboard. It’s an easy ride for staff and for clients.
Instead of being forced to work across multiple apps and platforms, clients receive a single link to download a single app covering the entire onboarding and payments workflow.
As you can imagine, being able to do everything on one system means a significant boost to completion rates. No more chasing documents or sending out dozens of payment reminders. Everything is completed all at once.
Payments are easy, too. Firms can choose a payment option that suits them, whether that’s a gateway integrated with their website, or using the Checkboard app itself. And your clients have options too: credit and debit card, bank transfer, and Apple Pay and Google Pay.
For your staff, that means fewer delays to searches, and fewer delays to transactions.
And at the end of all this, ID, AML, source of funds, and payments are now visible on one dashboard, and on one report. This reduces friction between teams, and allows them to identify and share red flags quickly.
The benefit of integration
With Checkboard, performing those all-important AML and ID checks becomes a breeze. Completion rates for clients skyrocket, while reporting becomes significantly quicker and easier for your solicitors.
Your clients are happier, your staff is happier, and the auditors are happier.
A version of this article was originally published on Today’s Conveyancer. This version has been adapted for the Checkboard audience.
